Frequently Asked Questions
A few things that may be helpful. If you need anything else, we're here.
Orders & Shipping
When will my order ship?
Orders are processed on business days. Once your order ships, you'll receive a confirmation email with tracking information.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address used at checkout.
Do you ship internationally?
Available shipping destinations and rates will be displayed at checkout based on your delivery address.
Returns & Exchanges
What is your return policy?
Eligible items may be returned within 30 days of delivery. Items must be unworn, unused, unwashed, and returned in their original condition with tags attached. Please see our Return Policy for complete details.
Can I exchange an item?
Yes! Please contact us regarding the item you'd like to exchange. Exchange availability depends on current inventory.
Products
Do you restock sold-out pieces?
Many Sango pieces are produced in limited quantities and may not be restocked. Rather than continually reproducing the same garment, we often carry ideas, materials, and details forward into future designs.
How do I find my size?
Please refer to the sizing information provided on each product page. If you're between sizes or need additional guidance, contact us and we'll be happy to help.
Sango Studios
What are Artist Collections?
Artist Collections are ongoing collaborations centered around people and their creative journeys. Through film, conversation, garments, and shared experiences, each collection documents something we believe is worth preserving.
Do you have a physical store?
Sango Studios currently operates primarily online. Follow our channels for information about events, pop-ups, and other opportunities to experience Sango in person.
How can I attend Sango events?
Artist Collection events, pop-ups, and other gatherings are announced through our website, email list, and social channels.
We're here to help.
If your question isn't answered here, reach out and we'll get back to you as soon as we can.
Contact Us
If you have any questions feel free to contact us, we promise to get back to you as quickly as we can.
