Shipping Policy

Last Updated: July 20, 2026

At Sango Studios, every order is handled with care to ensure it arrives safely and in excellent condition. Many of our products are produced in limited quantities, and we appreciate your patience throughout the fulfillment process.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received. During new product launches, holidays, or promotional periods, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package size, and selected shipping method.

From time to time, Sango Studios may offer free shipping promotions. Eligibility and terms will be clearly stated during those promotions.

Domestic Shipping (United States)

Estimated delivery times after shipment:

• Standard Shipping: 3–7 business days

• Expedited Shipping (when available): 2–3 business days

Delivery estimates are provided by the shipping carrier and are not guaranteed.

International Shipping

We ship to select countries worldwide.

International customers are responsible for any applicable customs duties, import taxes, VAT, or brokerage fees required by their country. These charges are not included in the purchase price or shipping cost and must be paid by the recipient.

Delivery times vary depending on destination and customs processing.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number. Please allow up to 24 hours for tracking information to become active.

Lost, Stolen, or Delayed Packages

Sango Studios is not responsible for packages that are lost, stolen, delayed, or damaged after they have been transferred to the shipping carrier.

If your package appears to be lost, please contact the shipping carrier first. If additional assistance is needed, contact us and we will do our best to help.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is entered and the package is returned to us, the customer will be responsible for any additional shipping costs required to resend the order.

Pre-Orders

Products marked as Pre-Order will ship according to the estimated timeline listed on the product page. If your order contains both pre-order and in-stock items, your order may ship together once all items are available unless otherwise stated.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately at no additional cost to ensure faster delivery.

Contact

If you have any questions regarding your order or shipping, please contact us through our Contact page, and we'll be happy to assist.